Lorraine Cross Necklace

Frequently Asked Questions

When will my order ship?

Your order will ship within a 2-3 week time frame from the day you ordered it, please reference your confirmation email for more details. At Bone Dust Tower we ship with a pack and ship service that allows us to offer FREE shipping with a tracking number so we must ship bi-weekly in order to meet the quantity requirements of this pack and ship service. If you would like an item sooner please contact me BEFORE you order and I can discuss the possibility of alternative shipping upgrades.

Custom and personalized orders

I do enjoy doing custom orders to bring you a more unique piece. My process after a small consultation is receiving partial payment
based on a percentage of the total cost up front. When the payment goes through I then begin your order. I always make sure you are 100% happy with your piece before I ship it by sending you pictures of the process and details of the finished piece. Customs take up to one to two weeks to finish depending on the work involved. If you are interested in a custom order message me and we can go from there.
If you would like a custom piece as a gift for someone, especially around the holidays please be sure to place it before October 1st.

Sizing details

The standard size ear piercing is a .8 mm. My ear weights are various larger sizes ranging from 14 gauge to 6 gauge so they only fit in a piercing that has been stretched and healed. Some lighter styles of ear weights can be modified or made into a smaller version as a custom order. If you are interested in this please contact me.

Why is the return address on my shipping label in Pennsylvania and not Canada?

If your from the USA you may notice the return address on your package is not in Canada but Pennsylvania. This return address is a family members address we use to get the package back safely in case it gets returned or isn't collected otherwise it gets thrown out into the garbage by customs. By using this address way we can get the jewelry safely back to us. All you jewelry is still made here in Canada by me (Elle).
Many makers here in Canada use Chit Chats (a pack and ship service) to ship as it's really the only affordable shipping option in Canada. It is also much faster and cuts hours off our workload rather than standing in line at the post office for 3 hours and upsetting everyone in line behind us and our postal worker.

How long will my package take to get to me?

North American packages take roughly 1-3 weeks to arrive and all North American packages come with full tracking.
International packages sometimes come with a tracking number but if the postal service doesn't offer a tracking number for your region of the world it could take about 2-15 weeks to arrive. This can sometimes be longer depending on the time if year specifically if its near the holidays. If it still has not arrived after the time frame above please contact me so we can solve the problem together.

IMPORTANT: Care instructions for Iron wire jewelry.

Some of my jewelry and findings are made of Iron. As a finishing touch I seal all of my jewelry in a high quality well known jewelry wax ( Renaissance Jewelry Wax) to prevent it from tarnishing or rusting but you must also do your part to keep your jewelry looking good as new. I recommend not wearing it in water, to sleep, during sport or on hot humid days. If for some reason your jewelry starts to tarnish or rust simply put a drop of olive oil or dab of vaseline on a soft cloth and gently rub the problem spot. It should shine up and be as good as new.
You will also get jewelry care instructions in your order and if you ordered a smaller piece of jewelry you will get a small burlap bag to store it safely in.

Do you do Payment Plans?

Yes I do. If you are interested in a payment plan I can hold an item for you for 1 week to up to 6 weeks for a non-refundable down payment. Most of my payment plans are split up in fours and done via PayPal.

Why did I have to pay a customs fee?

Sometimes you have to pay customs fees and sometimes you don't, it really all depends on how customs operate in your country. When you order something from an international seller it is always the buyer's responsibility to pay customs fees if they are due.

Returns & Exchanges *IMPORTANT PLEASE READ!*

I do not want to take your hard earned money from you if you are not crazy in love with your jewelry. I do offer exchanges but do not offer exchanges on custom orders, items on sale or earrings (due to hygiene reasons). Buyers are responsible for return cost if you are exchanging jewelry. If you need a different ring size or chain length please do not hesitate to contact me. I do not do refunds if something does not fit, such as a necklace is to short. All of my items are photographed to show their true size and have measurements listed in both imperial and metric systems. Please contact me before purchase if you have more questions.